Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Pen7667
Level 7

It keeps saying invalid email

It keeps saying invalid email when I try to set it up. I think that my email address that I've had for years is pretty "valid"

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5 REPLIES 5\
Tivoburkee
Community Streaming Expert

Re: It keeps saying invalid email

Does the email address have an unusual domain? Roku may not accept it? 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Junior928
Level 7

Re: It keeps saying invalid email

I'm trying to set up roku account and it says my email is invalid 

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RokuDanny-R
Roku Employee
Roku Employee

Re: It keeps saying invalid email

@Junior928 

Thanks for the post.

Have you verified that you've inputted the correct email, or is it possible that you already have a Roku account under that email address?

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Kfhorton
Level 7

Re: It keeps saying invalid email

Mine is brand new out of the box. I have a hulu account. But have just set up roku. 

It still wont let me in! Please help

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RokuDanny-R
Roku Employee
Roku Employee

Re: It keeps saying invalid email

@Kfhorton

Thanks for the post.

Can you please clarify the issue you are experiencing? Are you trying to setup and activate your Roku device? Are you trying to access your Hulu account?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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