Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Yuki0627
Level 7

Is Roku under maintenance right now?

Is Roku under maintenance right now? I can no longer activate my Roku stick since every time I tried to open the link that’s sent from Roku, it always says that Roku is under maintenance. This is the case since like 2 days ago.

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4 Replies
atc98092
Level 21

Re: Is Roku under maintenance right now?

Is the Roku web site down? Not that I can see. But I can't say for sure if there's a problem with their activation server. Make absolutely certain you are typing in the link exactly as you see it. It should be https://my.roku.com/link . I just tested that link and it works. There are dozens (or more) scam sites on the Internet that attempt to get your account information and take control of your Roku account. They also attempt to get you to pay a fee to activate or "upgrade" your account. Roku does not ever charge for activation or support. And there's no such thing as an "upgraded" Roku account. 

Be careful is searching the web for Roku support info. If you see a support phone number with a toll-free number, it is a scam. Roku does not have a toll free number. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
RokuDanny-R
Roku Employee
Roku Employee

Re: Is Roku under maintenance right now?

@Yuki0627 

Thanks for the inquiry.

Were you able to get your issue resolved? Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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iadodger
Level 7

Re: Is Roku under maintenance right now?

No. I purchased roku express and tried to set it up. I get to the point of entering my email to get a message to activate. I click this link" Roku Device Activation Link and it has said roku is down temporarily for maintenance for the past 8 hours. What can I do to get activated?

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makaiguy
Level 20

Re: Is Roku under maintenance right now?

Your link just opened for me.  (I didn't do anything while there and immediately closed the browser tab.)  Try it again, and if it doesn't load, try refreshing the page (on most browsers you can do this with Ctrl+R).

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