Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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JBuff
Level 7

Initial setup won’t accept password

We are trying to setup a new Roku Express. It will not accept our wifi password. We have tried unplugging the roku and unplugging the router. Any ideas? 

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Initial setup won’t accept password

@JBuff 

Thanks for the post.

Have you verified that you are inputting the correct wifi password? Have you tried changing the wifi password to see if you are still experiencing the same issue?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Kegs1973
Level 7

Re: Initial setup won’t accept password

I am having the same issue and I have verified my password. I have tried it a dozen times.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Initial setup won’t accept password

@Kegs1973 

Thanks for the update.

If you are still unable to resolve the issue you are experiencing, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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