Getting Started - Setup & How-to

[Donthaveallday]

I’ve been trying to start my MIL’s new Roku express. After a staring at the load screen for 30 minutes and entering all the information for wifi and an account the Roku freezes when I click on “add channel”. After the Roku rebooted it lost all the information. As I was entering the wifi it froze again. After I got past another load screen it froze while looking for a network. How am I supposed to get this to work?

[renojim]

Are you using the power adapter that came with it?

[Donthaveallday]

Yes, I’m using all the cords it came with. 

I also took it to my home to use my wifi. I have two Rokus so the signal should be fine. 

[Donthaveallday]

I also used my other Roku cords to see if that might help. No matter what I’m stuck at the Spinning Roku logo page. 

[RokuDanny-R]

@Donthaveallday 

Thanks for the post.

Have you tried performing a factory reset on the device to see if that resolves the issue?

For more information, visit our Support page here: How do I factory reset my Roku® streaming device?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

Thanks,
Danny