Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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tlucas2
Level 7

I want to factory reset my old roku and put everything on my new roku ultra

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I want to factory reset my old roku and put everything on my new roku ultra

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atc98092
Community Streaming Expert

Re: I want to factory reset my old roku and put everything on my new roku ultra

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When you link your new Ultra to your Roku user account, every channel you have on your current player will be installed on the new one. Anything that requires logging in will still require you to do so. Depending on how old your existing player is, there may be many new channels that aren't available on your current player. 

The channel tiles won't be arranged the same on the new player, as that's something that is independent for each device. 

It won't matter if you reset your old player before or after you link the new player, as those channels are linked to your user account, not the device. 

Dan

Roku Community Streaming Expert

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tlucas2
Level 7

Re: I want to factory reset my old roku and put everything on my new roku ultra

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if I can not get a answer I will send the 2 roku ultra back and go with something else

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tlucas2
Level 7

Re: I want to factory reset my old roku and put everything on my new roku ultra

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do you have a phone number I can reach you at

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atc98092
Community Streaming Expert

Re: I want to factory reset my old roku and put everything on my new roku ultra

Jump to solution

When you link your new Ultra to your Roku user account, every channel you have on your current player will be installed on the new one. Anything that requires logging in will still require you to do so. Depending on how old your existing player is, there may be many new channels that aren't available on your current player. 

The channel tiles won't be arranged the same on the new player, as that's something that is independent for each device. 

It won't matter if you reset your old player before or after you link the new player, as those channels are linked to your user account, not the device. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.

View solution in original post

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ElleBelle
Level 7

Re: Can factory reset my old, link to my account, but NOT add all my old channels?

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I want to factory reset and link it to my account without adding any of the old channels. I want my husband to be able to use the old Roku stick on his TV and install only what He wants. I want to link my new Roku stick and install new channels on mine without having to delete channels I no longer use from my old one. HELP!

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DBDukes
Community Streaming Expert

Re: Can factory reset my old, link to my account, but NOT add all my old channels?

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@ElleBelle wrote:

I want to factory reset and link it to my account without adding any of the old channels. I want my husband to be able to use the old Roku stick on his TV and install only what He wants. I want to link my new Roku stick and install new channels on mine without having to delete channels I no longer use from my old one. HELP!


That would require a separate Roku account.

All Roku devices tied to a single account will have the same apps installed. If you add an app to one, it gets added to all. If you remove an app from one, it gets removed from all. So, if you want separate app libraries installed, that means a separate Roku account.

This would be a billing issue if you set up billing through Roku. For instance, if you subscribed to Netflix through Roku, this setup would be a problem. If you were subscribed through your Roku account, there would need to be a separate billing set up for his Roku device(s).

If, however, you subscribed to Netflix directly, you can enter the credentials on Roku devices on different accounts. Both you and he would be able to use Netflix in this instance.

DBDukes
http://www.mystreaminglife.com/
Roku Community Streaming Expert

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Note: I am not a Roku employee.
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