Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
Thanks for letting us know about the issue that you are experiencing.
We would recommend try performing a factory reset on the Roku Express device. Factory resetting a device will reset all settings and return your Roku device to a state ready for initial setup. For more information on how to perform a factory reset on a device, visit our Support page here: How do I factory reset my Roku® streaming device?