Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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dreamin1
Level 7

I'm such a idiot. I need help reinstalling Roku tv.

I deleted my Roku subscription and I need help getting it to activate on my Roku TV.

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1 REPLY 1\
makaiguy
Community Streaming Expert

Re: I'm such a idiot. I need help reinstalling Roku tv.

Do you mean you went to your account on https://my.roku.com and deactivated your Roku account?

Do a Factory reset and set your Roku TV up again as though it were a new unit.  Via your remote, start at the TV's home screen then click Settings/System/Advanced system settings/Factory reset then follow the prompts.

I don't know if it will let you create a new account under the same email address you used before -- you may need to use a different address this time.

If you had any subscriptions through Roku and did not cancel them before deactivating your account, your payments will likely continue.  Access to any such channel is most likely tied to the old account that you deactivated, and you probably won't be able to cancel them from your new account.  You'll probably have to contact Roku for some help in getting this straightened out.

Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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