Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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berdaye
Level 7

I have a problem. ..LINK CODE where is ?

I bought a TCL Roku tv.. they send me a link to my email but no code appears
Please, I have been trying to receive a code to activate my device for more than 1 day. I need help.

I have received more than 5 activation links but no code.
There is no walk on the screen nor is there any code in my email.

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RokuMary-F
Roku Employee
Roku Employee

Re: I have a problem. ..LINK CODE where is ?

Hi @berdaye,

I'm sorry to hear about the issue you're running into. I'd be happy to help take a closer look to see how we can help get you up and running.

Please send me a private message with your Roku account email address, and include the serial number/device id of the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,

Mary

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