Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Jerr
Level 7

I have a new Roku express. It won't let me put in my email to create an account.

I have a new Roku express. It won't let me put in my email to create an account. The screen locks up and I can't click on the star for help. I've started over thinking it will reset and it does the same thing over and over. I can't get ANY customer support or phone number to call. I'm about ready to take this thing back. What is wrong?

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: I have a new Roku express. It won't let me put in my email to create an account.

Hello @Jerr

Thanks for reaching out here in the Community.

For clarification, do you have an existing Roku account or you are typing in your email to activate your device and create an account? Do you receive an error code or message? Please let us know. We'd like to know more about how we can help.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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