Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

I cannot scroll down to enter me email address on the Activate page

I am setting up a ROKU Streaming Stick +.

I have an account already.

I have reached the screen where I enter my email address.

I cannot scroll down to the box that says "Enter your email address".

So no keyboard screen appears to allow me to enter the email address of my account.

How do I enter the email address?

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5 Replies
Level 7

Re: I cannot scroll down to enter me email address on the Activate page

I found it!

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Level 7

Re: I cannot scroll down to enter me email address on the Activate page

Am having the same problem, how to enter the email address????

 

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Level 7

Re: I cannot scroll down to enter me email address on the Activate page

setting up a roku premier and am stuck on the enter email page, no kepyboard is coming up?

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Level 7

Re: I cannot scroll down to enter me email address on the Activate page

The keyboard FINALLY appeared!!!!

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Roku Employee
Roku Employee

Re: I cannot scroll down to enter me email address on the Activate page

Hi everyone,

For future reference, customers have reported that pressing the directional buttons or the OK button prompted them with the keyboard on screen.

We would recommend trying that to see if that resolves the issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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