Getting Started - Setup & How-to

[pizmyr]

I am setting up a ROKU Streaming Stick +.

I have an account already.

I have reached the screen where I enter my email address.

I cannot scroll down to the box that says "Enter your email address".

So no keyboard screen appears to allow me to enter the email address of my account.

How do I enter the email address?

[pizmyr]

I found it!

[lily3]

Am having the same problem, how to enter the email address????

[lily3]

setting up a roku premier and am stuck on the enter email page, no kepyboard is coming up?

[lily3]

The keyboard FINALLY appeared!!!!

[RokuDanny-R]

Hi everyone,

For future reference, customers have reported that pressing the directional buttons or the OK button prompted them with the keyboard on screen.

We would recommend trying that to see if that resolves the issue.

Thanks,
Danny

[MattGrly]

I am having the exact same problem. The only option I have is to select "Enter your email address to get a Roku activation link and star streaming." I did that once and linked the devices via PC but I cannot navigate on this screen to enter my email address.

[MattGrly]

After 4 factory resets and several attempts at sending an activation link, finally opened the activation link in a private browser window and it finally worked.  It shouldn't be this much of a headache.