Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Mrmikemcelhaney
Level 7

I can't past let's get started

I tried doing a hard reset now it's stuck on the English screen language screen I can't get past the does anybody know anyting

7 REPLIES 7\
WhiteMtGuy
Level 7

Re: I can't past let's get started

  Same here just now !!

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renojim
Community Streaming Expert

Re: I can't past let's get started

Does the remote work?  Does the light on the device flash when you press a button?

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WhiteMtGuy
Level 7

Re: I can't past let's get started

No, no flashes and Roku symbols on screen cascading......

Checked batteries, they're OK .

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renojim
Community Streaming Expert

Re: I can't past let's get started

What's the model number of the Roku written on it somewhere?  Is it a stick that plugs directly into the TV or a little box that connects via an HDMI cable?  Do you have a little button in the battery compartment of the remote?  If you have a little box, make sure you have a clear line of sight to the front of the box and point the remote at it.

The cascading Roku text is the Logo Rain screensaver.  It should go away when you press a button on the remote, but clearly it's not receiving the remote signal.

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WhiteMtGuy
Level 7

Re: I can't past let's get started

Roku Express. Box with HDMI. Clear line of sight. No little switch. No blinking light when button (s) pressed.

Being shipped back to Amazon for replacement.

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renojim
Community Streaming Expert

Re: I can't past let's get started

If you want to see if the remote is doing anything you can verify whether it's sending a signal by pointing it at a digital camera like the one in your phone.  You should see a flash of light on the camera's screen when you press a button on the remote.  Note that some have reported that the batteries that came with the remote weren't any good.

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WhiteMtGuy
Level 7

Re: I can't past let's get started

Issue fixed. Got replacement Roku express, remote works fine this time.

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