Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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JesR
Level 7

How to set up when the remote won’t work

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My son reset the Roku, now the remote will not work to set it back up. It is stuck on the language screen.

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RokuTannerD
Level 19

Re: How to set up when the remote won’t work

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@JesR Thanks for getting in touch. You can find additional help with remote and pairing issues here: https://community.roku.com/t5/Remotes-Accessories/Remote-Pairing-and-Troubleshooting-Help/m-p/514414...

 

Thanks,

Tanner

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atc98092
Level 21

Re: How to set up when the remote won’t work

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What model Roku do you have? All but the Stick models will work with an IR remote, which can be found very cheaply (under $10). Just make sure the packaging states it has codes for Roku devices. If you have a Vizio TV, that remote might work as well, again just for IR control.

WiFi Direct remotes need to be paired with the device. Remove the battery cover on the remote, and there should be a button that can be pressed to initiate the pairing. If the button isn't there, it's an IR only remote. Make sure there's a clear line of sight between the Roku and the remote when using IR. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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JesR
Level 7

Re: How to set up when the remote won’t work

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I believe it is the express premiere. It is an IR remote.

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atc98092
Level 21

Re: How to set up when the remote won’t work

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@JesR wrote:

I believe it is the express premiere. It is an IR remote.


Express and Premiere are two different models. The Express is IR only, while the Premiere supports WiFi Direct remotes. Depending on exactly which model Premiere one has (there's several of them), some came with IR remotes and some came with WiFi Direct remotes. If yours is IR, then there's nothing to pair. Just make sure the batteries are good and there's nothing between the Roku and the remote to block the IR signal. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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RokuTannerD
Level 19

Re: How to set up when the remote won’t work

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@JesR Thanks for getting in touch. You can find additional help with remote and pairing issues here: https://community.roku.com/t5/Remotes-Accessories/Remote-Pairing-and-Troubleshooting-Help/m-p/514414...

 

Thanks,

Tanner

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Achiever777
Level 7

Re: How to set up when the remote won’t work

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Is there any other way to set up without the remote?

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atc98092
Level 21

Re: How to set up when the remote won’t work

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@Achiever777 wrote:

Is there any other way to set up without the remote?


A remote is required, unless it's a Roku with a wired network connection, in which case you could use the app on a phone or tablet. 

If it is a Roku Stick, you have no option but using an official Roku remote. No version of the Stick works with an IR remote, and no 3rd party makes a remote that works using the Roku WiFi Direct connection.

If it's any other Roku player, you can get an inexpensive generic IR remote. Just make sure the remote says it has the codes for Roku players. It will be on the packaging what devices are supported. I've seen several cheap remotes (under $10) that say they not only support Roku but they are pre-programmed for it. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Achiever777
Level 7

Re: How to set up when the remote won’t work

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I have a Roku Express and just bought a genuine Roku replacement remote. I get to the language screen, put the batteries in and the green pairing light flashes and the roku player is blinking blue. I have checked using a smart phone and the remote is remitting the laser light and there is nothing in the way of the player and remote. This is plugged in to a NON Smart Tv and the Language screen says Not connected. What do I do? I have already signed up for a Roku account but cant connect my device?

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atc98092
Level 21

Re: How to set up when the remote won’t work

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@Achiever777 wrote:

I have a Roku Express and just bought a genuine Roku replacement remote. I get to the language screen, put the batteries in and the green pairing light flashes and the roku player is blinking blue. I have checked using a smart phone and the remote is remitting the laser light and there is nothing in the way of the player and remote. This is plugged in to a NON Smart Tv and the Language screen says Not connected. What do I do? I have already signed up for a Roku account but cant connect my device?


The Roku Express is an IR only device. You can't pair the fancier remotes to it. The basic IR remote is all you can use on it. So, you're seeing the IR signal through the camera. But is the front face of the Express in clear view when you use the remote? IR requires a clear line of sight between the remote and the Express. You can't place the Express somewhere the remote can't see it. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Tivoburkee
Level 21

Re: How to set up when the remote won’t work

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Only the older 3700 express can only be controlled by a IR remote. Later express models like 3900 & 3930 can be paired to a separately sold wifi voice remote. What model of express do you have? 

Edmund
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