Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Shanigurl
Level 7

How to get phone connected in a new house with no remote and different WiFi?

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We have a roku that was connected to our old tv at our old house. We recently moved and can’t find the roku remote. How can we connect our phone to the roku with new WiFi? It’s asking for IP address of roku but we can’t find it because we don’t have a remote

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renojim
Community Streaming Expert

Re: How to get phone connected in a new house with no remote and different WiFi?

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You can't.  If your remember your old Wi-Fi configuration (SSID/network name and password) you can duplicate it with your new Wi-Fi and the Roku should connect.  Otherwise you need a remote.

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renojim
Community Streaming Expert

Re: How to get phone connected in a new house with no remote and different WiFi?

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You can't.  If your remember your old Wi-Fi configuration (SSID/network name and password) you can duplicate it with your new Wi-Fi and the Roku should connect.  Otherwise you need a remote.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
DBDukes
Community Streaming Expert

Re: How to get phone connected in a new house with no remote and different WiFi?

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Depending on the Roku, you may be able to purchase a cheap universal remote that will work. If you have a stick, that won't work. If you have a Roku TV, it may not work.

If you have one of the set top boxes, most universal remotes (even the cheap ones) will support Roku. If you have a Stick, it's your only option.

Best bet is to purchase a new Roku remote. They cost more, depending on the remote. But to get up and running, a cheap universal remote will do the job if you have a set top box.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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