Getting Started - Setup & How-to

[PBG]

I couldn’t find installation instructions. 

Does it install with the labeling on the Micro SD Card facing down?

I realize it will push in and click.

What state should the Roku be in before installing the card?

I realize that if the card is recognized, it should show up in Settings/System/About

Mine didn’t show up as installed. What do I do now?

[renojim · Accepted solution]

Unless you force it, it will only go in one way.  I believe they're all the same regardless of model, but I can't be positive.  Usually the label is down (the gold contacts are up) and as you stated it will click into place.  It will probably require you to use your fingernail or something similar to push it in beyond the case to get it to click into place.

Lots of people have reported that they can't get their microSD card recognized and I don't think there's any one solution.  It should recognize it as soon as you insert it (you want to be at the Home Screen).  If it doesn't, try restarting it with the card inserted or pulling the power for a few seconds and plugging it back in with the card inserted.  Finally, if none of that works try formatting it in a computer if possible before inserting it.  Rokus seem to be picky about what card they'll accept.

[PBG]

Thanks for the response.

[gaalan69]

I don’t know the model number of my Ultra but I have tried two different SD cards with no luck.  I first bought a 32GB Sandisk which after some research it sounds like it’s too big/powerful.  I am just now trying an SD card I bought directly from Roku that is a 2GB and the device doesn’t acknowledge it either.  I have it installed with the label side down.  This is frustrating because now I’ve spent about $30 on SD cards for nothing.  I also do not have the capability to reformat the card either.  

[mweston]

At first I totally unplugged the Roku (power, HDMI, and network) and installed the card. It wasn't seen, even after trying to restart it. My second try, I left the power and network connected, unplugged the HDMI for access, and removed and reinserted the card, and it was seen! I'm not sure if the sequence mattered or what, but was glad it did work.

The model is 4660X, by the way, which I think is the 2017 Ultra. See Settings > System > About to see your model.

32GB was apparently grossly overkill (last I checked only 1.8GB was used), so if you have a smaller card available, it will likely be plenty.

[APolitz]

I was having the same issue today with a 32 gig SanDisk. The card clicks in but it's extremely loose. You have to insert the card until it is flush with the Roku case. This is a Roku 4670x