Help

Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
PBG
Level 9
‎01-31-2021 07:25 AM

How do install a Micro SD card in a Roku Ultra 4670X ?

Jump to solution

I couldn’t find installation instructions. 

Does it install with the labeling on the Micro SD Card facing down?

I realize it will push in and click.

What state should the Roku be in before installing the card?

I realize that if the card is recognized, it should show up in Settings/System/About

Mine didn’t show up as installed. What do I do now?

0 Kudos
Reply
1 Solution

Accepted Solutions
renojim
Level 21
‎01-31-2021 12:12 PM

Re: How do install a Micro SD card in a Roku Ultra 4670X ?

Jump to solution

Unless you force it, it will only go in one way.  I believe they're all the same regardless of model, but I can't be positive.  Usually the label is down (the gold contacts are up) and as you stated it will click into place.  It will probably require you to use your fingernail or something similar to push it in beyond the case to get it to click into place.

Lots of people have reported that they can't get their microSD card recognized and I don't think there's any one solution.  It should recognize it as soon as you insert it (you want to be at the Home Screen).  If it doesn't, try restarting it with the card inserted or pulling the power for a few seconds and plugging it back in with the card inserted.  Finally, if none of that works try formatting it in a computer if possible before inserting it.  Rokus seem to be picky about what card they'll accept.

View solution in original post

0 Kudos
Reply
3 Replies
renojim
Level 21
‎01-31-2021 12:12 PM

Re: How do install a Micro SD card in a Roku Ultra 4670X ?

Jump to solution

Unless you force it, it will only go in one way.  I believe they're all the same regardless of model, but I can't be positive.  Usually the label is down (the gold contacts are up) and as you stated it will click into place.  It will probably require you to use your fingernail or something similar to push it in beyond the case to get it to click into place.

Lots of people have reported that they can't get their microSD card recognized and I don't think there's any one solution.  It should recognize it as soon as you insert it (you want to be at the Home Screen).  If it doesn't, try restarting it with the card inserted or pulling the power for a few seconds and plugging it back in with the card inserted.  Finally, if none of that works try formatting it in a computer if possible before inserting it.  Rokus seem to be picky about what card they'll accept.

View solution in original post

0 Kudos
Reply
PBG
Level 9
‎02-01-2021 05:09 AM

Re: How do install a Micro SD card in a Roku Ultra 4670X ?

Jump to solution

Thanks for the response.

0 Kudos
Reply
gaalan69
Level 7
‎02-02-2021 11:27 AM

Re: How do install a Micro SD card in a Roku Ultra 4670X ?

Jump to solution

I don’t know the model number of my Ultra but I have tried two different SD cards with no luck.  I first bought a 32GB Sandisk which after some research it sounds like it’s too big/powerful.  I am just now trying an SD card I bought directly from Roku that is a 2GB and the device doesn’t acknowledge it either.  I have it installed with the label side down.  This is frustrating because now I’ve spent about $30 on SD cards for nothing.  I also do not have the capability to reformat the card either.  

0 Kudos
Reply