Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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wannawatch
Level 7

How do I get help for a missing part for Roku Express?

I was given a Roku Express as a gift. It is missing the cord that connects the Roku to the outlet for the wall. How do I get it? I've tried both calling Roku and looking on this site and all I get is your product is not eligible for support. An incomplete product and not able to use it at this point.

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RokuDanny-R
Roku Employee
Roku Employee

Re: How do I get help for a missing part for Roku Express?

@wannawatch 

Thanks for the inquiry.

If you are looking for a replacement part, visit our Support page here: Player Accessories


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Hmrr97
Level 7

How do I get help for a missing part for NEW Roku Premiere just opened ?

I am missing the power usb cable for my new roku premiere? It connects the roku  to power plug. Can u help?

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RokuDanny-R
Roku Employee
Roku Employee

Re: How do I get help for a missing part for NEW Roku Premiere just opened ?

@Hmrr97 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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