Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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sharroncdickson
Level 7

How do I get Roku Premiere set up?

 have just received my Roku Premiere but cant get it to work on my TV! I have followed all of the instructions, set up language, connected to the internet, asked it to auto detect TV settings. Now it just says 'No Signal'. I have checked it is tunred on and I have checked that I have the correct input. If I turned it off and on again, the Roku appears on the screen with the accompanying sound but them after a minute it goes blank and my tv changes from HDMI1 to DVI1. Then I get the 'No signal' message. Am going nuts!! Please can someone help.

Sharron

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RokuDanny-R
Roku Employee
Roku Employee

Re: How do I get Roku Premiere set up?

@sharroncdickson 

Thanks for the note.

If the Roku Premiere is connected to your HDMI1 input and changes to DVI1, when you go back to the HDMI1 input, is your Roku still displaying? How are you powering the device, is it plugged into the TV USB port or is it plugged into the wall outlet with the provided cables and adapter?

Please keep us posted and we will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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mbzimmer
Level 7

Re: How do I get Roku Premiere set up?

Hi,

I'm having the same problems with Roku Premiere set up. I lost remote to old Roku which was working just fine except that Roku channel wasn't loading but that was no big loss. I have followed all the instructions. The power plug is in a wall socket, not a surge protector. The HDM1 is in the correct outlet on TV. I've got a blue light on my Roku when I turn everything on. But only response on TV is either "No signal" or "no Support".

I'm at my wits end because there is no actual human being to talk through this with.

 

atc98092
Community Streaming Expert

Re: How do I get Roku Premiere set up?

The "no signal" message means one of two things: either the Roku is defective (not likely, but not impossible), or there's an issue with the HDMI handshake between the Roku and the TV. The first thing to try is a different HDMI port on the TV, or try the Roku on a different TV. You can also try a different HDMI cable. Ensure there's no dust or other foreign material in either the HDMI ports or the cable ends. 

Depending on the TV, it's possible the Roku isn't correctly identifying the TV's supported resolutions. Some older HDTVs would not accept a 1080p signal, as 1080i was the highest they would work with. If it sends the wrong ID signal to the Roku (which some older sets would do), then the Roku is sending 1080p instead of the 720p that the TV likely will accept. If that's the case, connecting the Roku to a different TV and manually setting the video to 720p and moving it back to the original TV usually works. 

Dan

Roku Community Streaming Expert

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