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Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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sharroncdickson
Level 7
‎04-06-2020 06:04 AM

How do I get Roku Premiere set up?

 have just received my Roku Premiere but cant get it to work on my TV! I have followed all of the instructions, set up language, connected to the internet, asked it to auto detect TV settings. Now it just says 'No Signal'. I have checked it is tunred on and I have checked that I have the correct input. If I turned it off and on again, the Roku appears on the screen with the accompanying sound but them after a minute it goes blank and my tv changes from HDMI1 to DVI1. Then I get the 'No signal' message. Am going nuts!! Please can someone help.

Sharron

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RokuDanny-R
Roku Employee
Roku Employee
‎04-06-2020 09:59 AM

Re: How do I get Roku Premiere set up?

@sharroncdickson 

Thanks for the note.

If the Roku Premiere is connected to your HDMI1 input and changes to DVI1, when you go back to the HDMI1 input, is your Roku still displaying? How are you powering the device, is it plugged into the TV USB port or is it plugged into the wall outlet with the provided cables and adapter?

Please keep us posted and we will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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