Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Help setting up roku device

Could someone please help me I just bought a Roku player I set it up on my TV now I'm on my phone and it's asking for a credit card I don't understand why it wants to charge me for something to someone know what this is all about and how do I get it to just go to my Netflix account

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Level 13

Re: Help

I think you have the wrong website.  You should NOT be on the phone with anyone from Roku.  Do not google the Roku website.  Go to the website suggested by roku in the instructions.

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Level 17

Re: Help

Possibly the reference to "phone" here means as a way of getting to a website.  (Which is OK - but talking to someone on the phone is indeed probably a scam.)

Roku does prefer (though not actually require) that you give them a CC number so that you can order things via Roku.  If it insists, try this:

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Roku Employee
Roku Employee

Re: Help setting up roku device


Thanks for the post.

To ensure that you are not scammed during the activation process of your device, we highly recommend taking a look at the information provided by our Support page here: How do I protect myself from activation and technical support scams?


Danny R.
Roku Forum Moderator
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