Getting Started - Setup & How-to

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Level 7

Help changing the pin on remote

I bought a ROKU tv from a friend and I can’t add apps without the pin.  She doesn’t remember it.  How can I change the pin without the old one?

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Community Streaming Expert

Re: Help changing the pin on remote


If you log into your device's current account at you can create or reset a PIN value. You can then choose when the PIN is to be required, such as before it will allow any subscription or purchase to be made on your account, or add a channel.

But it sounds like you are still linked to your friend's Roku account. A factory reset will be needed to set this Roko up from scratch and link it to an account of your own.  Factory reset is accessed via Settings > System > Advanced system settings > Factory reset.


Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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