Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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bhadsock
Level 7

Have To Re Link and Setup Roku3 Often

I have had a Roku3 for a long time without issue.  Now for the past year, if I go some time without using it (several weeks), I have to go through the entire setup process and link to my account again.  Does anyone know how to avoid having to do this?  It is very frustrating and time consuming.

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6 REPLIES 6\
makaiguy
Community Streaming Expert

Re: Have To Re Link and Setup Roku3 Often

Setting up from scratch may be Overkill.

Try this:

  • Restart your router, even if other devices have no problem connecting.
  • Restart you Roku.
  • Re-establish your net connection.

If that doesn't get it, try pulling the power plug for 30 seconds or so then repeating the net connection setup.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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bhadsock
Level 7

Re: Have To Re Link and Setup Roku3 Often

I have had those items done in the past, but the problem seems to be related to inactivity.  If I don't use the device for several weeks, that is when I am forced to go through the setup again.  It is hard wired to an Ethernet switch.  I do not have to setup a connection again, I have to "re link" the device to my account.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Have To Re Link and Setup Roku3 Often

@bhadsock 

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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bhadsock
Level 7

Re: Have To Re Link and Setup Roku3 Often

The Roku is plugged into a wall outlet.  I have no problem using the Roku or setting it up.  The problem is that I have to set it up frequently.  I travel a fair amount and sometimes when I return, I have to go through the complete setup process and "re link" the roku before I can use it.  Functionally, the Roku works fine, it is just a pain having to go through the setup and "re link" process all the time.  I would be OK if the Roku just needed updates, but why do I have to go through the whole online re link process and answer all the questions again?  My account shows the device linked before making me do it again.

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atc98092
Community Streaming Expert

Re: Have To Re Link and Setup Roku3 Often


@bhadsock wrote:

The Roku is plugged into a wall outlet.  I have no problem using the Roku or setting it up.  The problem is that I have to set it up frequently.  I travel a fair amount and sometimes when I return, I have to go through the complete setup process and "re link" the roku before I can use it.  Functionally, the Roku works fine, it is just a pain having to go through the setup and "re link" process all the time.  I would be OK if the Roku just needed updates, but why do I have to go through the whole online re link process and answer all the questions again?  My account shows the device linked before making me do it again.


Quick question: is it coming up on the setup screen when you first use it, as if it was brand new out of the box? Or is just nothing working and you have to do a factory reset? 

Either way, just a guess on my part of course, but the Roku 3 is now well over 7 years old and it might just be failing. Since it won't run some of the newest channels, and its performance is well below a newer model, you might consider it time for an upgrade. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee, just another user.
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makaiguy
Community Streaming Expert

Re: Have To Re Link and Setup Roku3 Often


@bhadsock wrote:

I have had a Roku3 for a long time without issue.  Now for the past year, if I go some time without using it (several weeks), I have to go through the entire setup process and link to my account again.  Does anyone know how to avoid having to do this?  It is very frustrating and time consuming.


What symptoms do you have when this happens?  Have you tried a simple restart instead of a full blown factory reset (Settings > System > System restart)?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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