Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

HDMI connection rattling inside Ultra player, Where can I get it fixed or how can I remove the back

When I re-inserted my HDMI cable into my Roku Ultra streaming player, I knocked the connector inside loose.  How can I remove the back of the player to reset the connector?  I've already removed the rubber pad but cannot pry the back loose.  TIA  Woman Frustrated

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