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Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Imagrest
Level 7
a month ago

HBO Max keeps kicking me out since switching from HBO Now

I had no problems with HBO Now, but once it automatically switched to HBO Max, it signs in and opens, but kicks me out as soon as I try to move the cursor. Also tried mirroring from my iPhone and the roku stick doesn’t appear with the iPhone, but seems to work with other brand phones (my friend’s phone). But connects with my iPhone in YouTube just fine. Same WiFi network. Please, help! My software is up to date on all devices. 
Thank you 🙏 

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MaryFranco
Roku Employee
Roku Employee
4 weeks ago

Re: HBO Max keeps kicking me out since switching from HBO Now

Hi @Imagrest,

 

Thanks for the posts,

 

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

 

Please note that Screen mirroring with a Roku device is not supported with iOS or Apple devices. However, we suggest checking Airplay: How do I use AirPlay and HomeKit with my Roku® streaming ...

 

Please let us know if there's anything else we can help you with.

 

Thanks,

Mary

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