Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Bishdj22
Level 7

Grey box prior to setup steps, Roku Express

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Hi - I’ve plugged in my Roku Express (3900 series)  to power and HDMI port, the light is not blinking red so I know there is enough power. Once plugged in, the word “Roku” appears and each letter bounces sequentially before switching to a dark black box in the center of screen with no options or instructions to continue. I’ve also tried to unplug and repower the device through a variety of different electric outlets. Additionally, I’ve also reset the device using the hole on the back of the Roku streaming device. Has anyone encountered this issue and how should I proceed?

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Bishdj22
Level 7

Re: Grey box prior to setup steps, Roku Express

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renojim
Community Streaming Expert

Re: Grey box prior to setup steps, Roku Express

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If you have another TV you can try it on, give that a try.  Otherwise, find that reset button again and with the power connected hold it in for no less than 30 seconds.

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Bishdj22
Level 7

Re: Grey box prior to setup steps, Roku Express

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