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Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Bucky53
Level 7
‎07-29-2020 07:31 AM

Giving an old Roku 3 to a relative

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I have upgraded one of my Roku units and I want to give it to a relative.

What do I need to do to remove my personal information and accounts?

I want to make sure they can't do anything that will result in charging me.

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andyross
Level 16
‎07-29-2020 07:44 AM

Re: Giving an old Roku 3 to a relative

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Go to Settings/System/Advanced System Settings/Factory Reset.

When your relative goes to link their 'new' Roku, make certain they use these exact links to avoid scam sites. If they ever get anything saying to call a number, STOP IMMEDIATELY!! Roku has NO user service phone number.

Main site: https://www.roku.com/

Create account: https://my.roku.com/signup

Create account with no credit card info: https://my.roku.com/signup/nocc

Link device: https://my.roku.com/link

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andyross
Level 16
‎07-29-2020 07:44 AM

Re: Giving an old Roku 3 to a relative

Jump to solution

Go to Settings/System/Advanced System Settings/Factory Reset.

When your relative goes to link their 'new' Roku, make certain they use these exact links to avoid scam sites. If they ever get anything saying to call a number, STOP IMMEDIATELY!! Roku has NO user service phone number.

Main site: https://www.roku.com/

Create account: https://my.roku.com/signup

Create account with no credit card info: https://my.roku.com/signup/nocc

Link device: https://my.roku.com/link

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Reply