Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Giving an old Roku 3 to a relative

Jump to solution

I have upgraded one of my Roku units and I want to give it to a relative.

What do I need to do to remove my personal information and accounts?

I want to make sure they can't do anything that will result in charging me.

0 Kudos
1 Solution

Accepted Solutions
Level 15

Re: Giving an old Roku 3 to a relative

Jump to solution

Go to Settings/System/Advanced System Settings/Factory Reset.

When your relative goes to link their 'new' Roku, make certain they use these exact links to avoid scam sites. If they ever get anything saying to call a number, STOP IMMEDIATELY!! Roku has NO user service phone number.

Main site: https://www.roku.com/

Create account: https://my.roku.com/signup

Create account with no credit card info: https://my.roku.com/signup/nocc

Link device: https://my.roku.com/link

View solution in original post

0 Kudos
1 Reply
Level 15

Re: Giving an old Roku 3 to a relative

Jump to solution

Go to Settings/System/Advanced System Settings/Factory Reset.

When your relative goes to link their 'new' Roku, make certain they use these exact links to avoid scam sites. If they ever get anything saying to call a number, STOP IMMEDIATELY!! Roku has NO user service phone number.

Main site: https://www.roku.com/

Create account: https://my.roku.com/signup

Create account with no credit card info: https://my.roku.com/signup/nocc

Link device: https://my.roku.com/link

View solution in original post

0 Kudos