Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Getting passed selecting a language

I am trying to set up my roku express but as soon as I select my preferred language it goes straight back to it. Sometimes it will let me choose my wifi connection but then when I go to put the WiFi password back in it will then go back to choosing a language. Please help. 

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3 Replies
Roku Employee
Roku Employee

Re: Getting passed selecting a language

@CarlaDuffy 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Getting passed selecting a language

Hello

 

i have managed to sort this now. Although when ever I try to watch something it goes back to the roku logo. It would seem it’s not connecting to my internet very well although I have many of things connected and not having any issue with them?? 

thank you. 

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Roku Employee
Roku Employee

Re: Getting passed selecting a language

@CarlaDuffy 

Thanks for the update.

How are you powering the device? Is it plugged into the TV USB port or is it plugged into the wall outlet? We would recommend using the latter.

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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