Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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xolivy
Level 7

Get a link code on a Roku TV i already have been using

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one of my roku tvs has been working, but was never linked to my account. How do i link this tv to my account? I cant find a way to show a activation code. TV has been in use for 6 months. Connects to the app with wifi

1 Solution

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Tivoburkee
Community Streaming Expert

Re: Get a link code on a Roku TV i already have been using

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You have to do a factory reset to get a link code. If you have access to the menu:

settings> system> advanced system settings> factory reset

Edmund
Roku Community Streaming Expert

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Tivoburkee
Community Streaming Expert

Re: Get a link code on a Roku TV i already have been using

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You have to do a factory reset to get a link code. If you have access to the menu:

settings> system> advanced system settings> factory reset

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

Mleggitt
Level 7

Re: Link code on Roku TV

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Where can I find the link code on my Roku TV

RokuDanny-R
Roku Employee
Roku Employee

Re: Link code

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@Mleggitt 

Thanks for the inquiry.

If you are looking to activate your Roku TV and link it to your Roku account, a link code will be shown when you first set up your Roku TV.

If you need to generate a link code for some reason, we would recommend trying to perform a factory reset on your Roku TV. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
dooley
Level 7

Re: Link code

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tv already set up but ----link code?

dooley
Level 7

Re: Link code

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tv was set up by someone else and i do not know the link code

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RokuDanny-R
Roku Employee
Roku Employee

Re: Link code

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@dooley 

Thanks for the post.

Please be aware that link codes are only provided as a one time generated code during a device activation.

If you need to generate a new activation code, you will need to try to perform a factory reset on your TV and then relink it to your Roku account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Cgriffit
Level 7

Re: Get a link code on a Roku TV i already have been using

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I am not getting a code on my tv it's just a white circle  going around and around

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RokuDanny-R
Roku Employee
Roku Employee

Re: Get a link code on a Roku TV i already have been using

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@Cgriffit 

Thanks for the post.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can generate a link code and finish setting up your Roku device. Then once your device has been activated and setup, try switching back to your home wireless network.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jandaesny
Level 7

Re: Link code

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Why is it not possible to get the link code without losing all of my apps and stored data? That's pretty sucky of you Roku.