Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Mindy084
Level 7

Factory reset and reinstall

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My Roku express asks for a PIN to add channels.  I don’t remember and I can’t log into account.  Can I do a factory reset and reinstall?

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renojim
Community Streaming Expert

Re: Factory reset and reinstall

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You could perform a factory reset and link it to a new account, but that shouldn't be necessary.  If you have access to the email address (from Settings->About) you can reset your password and then reset your PIN at https://my.roku.com/account/pin

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renojim
Community Streaming Expert

Re: Factory reset and reinstall

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You could perform a factory reset and link it to a new account, but that shouldn't be necessary.  If you have access to the email address (from Settings->About) you can reset your password and then reset your PIN at https://my.roku.com/account/pin

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Help others find this answer and click "Accept as Solution."
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Chbaker
Level 7

Re: Factory reset and reinstall

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Im in the same boat. I did reset my pin on the website but that is having no effect on my tv, i believe because my tv and my roku computer login are not connected. I inherited this tv when i bought this place. I believe it is tied into someone elses account.

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renojim
Community Streaming Expert

Re: Factory reset and reinstall

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If you're getting a Home Screen with icons for different channels and a menu on the left then it's already linked to someone's account.  You can perform a factory reset by going to Settings->System->Advanced system settings->Factory reset.  <- That's where it is for a stand-alone player; I think it's the same for a RokuTV.

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Vickielbrock
Level 7

Re: Factory reset and reinstall

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I reset my pin on my Roku because someone else had this Roku I cannot order any channels

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Vickielbrock
Level 7

Re: Factory reset and reinstall

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roku will not let me use my new pin how can I reset my ruku

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renojim
Community Streaming Expert

Re: Factory reset and reinstall

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You need to factory reset your Roku and link it to your Roku account:

https://support.roku.com/article/208757008-How-to-factory-reset-before-returning-selling-or-gifting

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