Mine is doing the same thing, did you come up with a solution or should I exchange it?
Yes, it won’t restart. The light is on, but nothing is going to the TV. It is brand new.
I have unplugged it and plugged it back in. It goes through the getting started/update cycle and then doesn’t come back on. I have swapped HDMI cable ends and swapped cables. I have done short and long (30 second +) resets. Nothing is working. This is for my grandmother’s tv and I am not here to keep working on it or give constant tech support. Should I just return it?
Same issue here. Did any one found a fix as all the troubleshooting steps have already been taken with 0 results.
Resetting the device through the pinhole. Holding for more than 30 seconds. The device starts up fresh- on the second step after connecting to the internet it requires an update, finished the update and restarts once with Roku logo for less than a second and restarts again without any signal to the tv.
The other troubleshooting steps include taking of the power cable for 10 mins and replugging, the batteries, the cables, the power adapter, another tv and resetting the remote by taking off the batteries and pressing each key.