Help

Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
KJay
Level 7
‎04-24-2020 07:29 AM

Express suddenly stopped connection with TV, just shows black screen

We've used our Roku Express for almost a year. Suddenly (no power outage, nothing came unplugged, etc.) the Roku has completely stopped working. The light blinks, but the TV screen remains black, with no input. All connections between the device and the TV have been checked and rechecked countless times. We've attempted a factory reset. The device is no longer listed in my Roku app as a connected device. When I try to connect it, we can't get a code because the TV screen remains black. The TV is working fine otherwise. Please help.

0 Kudos
Reply
1 Reply
Highlighted
RokuDanny-R
Roku Employee
Roku Employee
‎04-24-2020 12:17 PM

Re: Express suddenly stopped connection with TV, just shows black screen

@KJay 

Thanks for the note.

Have you tried plugging the device into another HDMI port on your TV as well as switching out the HDMI cable used to connect the device? For troubleshooting purposes, have you tried plugging the device to another TV to see if you are having the same issue?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Reply