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KJay
Level 7
‎04-24-2020 07:29 AM

Express suddenly stopped connection with TV, just shows black screen

We've used our Roku Express for almost a year. Suddenly (no power outage, nothing came unplugged, etc.) the Roku has completely stopped working. The light blinks, but the TV screen remains black, with no input. All connections between the device and the TV have been checked and rechecked countless times. We've attempted a factory reset. The device is no longer listed in my Roku app as a connected device. When I try to connect it, we can't get a code because the TV screen remains black. The TV is working fine otherwise. Please help.

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RokuDanny-R
Roku Employee
Roku Employee
‎04-24-2020 12:17 PM

Re: Express suddenly stopped connection with TV, just shows black screen

@KJay 

Thanks for the note.

Have you tried plugging the device into another HDMI port on your TV as well as switching out the HDMI cable used to connect the device? For troubleshooting purposes, have you tried plugging the device to another TV to see if you are having the same issue?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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