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Level 7

Express stuck on loading screen

I have the Roku Express (3931X) and it is stuck on the loading screen. The word “Roku” is bouncing and making a “loading” sound. It’s been doing this for over an hour. I was mid-episode when this started. I have tried all the recommended solutions, but nothing has worked. I received this at Christmas and it’s frustrating that a new device is malfunctioning already. Is there something else I can do to fix this? 

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Roku Employee
Roku Employee

Re: Express stuck on loading screen


Thanks for the post.

Have you tried performing a factory reset on the device to see if you can setup your device? For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.



Danny R.
Roku Forum Moderator
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