Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Express Stuck on software update

I’m setting up my Roku express and it’s been stuck on “software update: please wait. Do not remove power” screen for an hour. Does it really take that long to install the software or is something wrong?
2 Replies
Level 12

Re: Express Stuck on software update

Yeah somethings screwy.

Unplug it count to 30 and plug it back in.

It may have just hung and is ready to go...

Good Luck

Roku Ultra ---Ethernet rules---
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Level 7

Re: Express Stuck on software update

mine goes black, goes out again

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