Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Cat1
Level 7

Express Stuck on software update

I’m setting up my Roku express and it’s been stuck on “software update: please wait. Do not remove power” screen for an hour. Does it really take that long to install the software or is something wrong?
3 Replies
boogernose
Level 18

Re: Express Stuck on software update

Yeah somethings screwy.

Unplug it count to 30 and plug it back in.

It may have just hung and is ready to go...

Good Luck

---A problem clearly stated is a problem half solved---.
tentory
Level 7

Re: Express Stuck on software update

mine goes black, goes out again

0 Kudos
boogernose
Level 18

Re: Express Stuck on software update

do a factory reset. Find the pinhole and hold it in with a paper clip

for 30 seconds while it is powered.

---A problem clearly stated is a problem half solved---.
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