Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Toddv49
Level 7

Error 020

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I keep getting error 020,  tried everything it says on the screen, tried changing ports, still same issues. Starts to retrieve but then error pops up again. Starting to think this roku is a joke

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RokuDanny-R
Roku Employee
Roku Employee

Re: Error 020

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@Toddv49 

Thanks for the post.

What you are seeing is a HDCP error. For troubleshooting steps with that issue, visit our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Error 020

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@Toddv49 

Thanks for the post.

What you are seeing is a HDCP error. For troubleshooting steps with that issue, visit our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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