Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

During setup will not pass update

It keeps updating software and restarting. At least 10 times now. Will not go to next screen. Suggestions?

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Community Streaming Expert

Re: During setup will not pass update

Some people have reported success by connecting to a wifi hotspot on their phone for the setup process, then when all is working resetting the network connection to their normal home network.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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