Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

During set up keeps reverting to choose your network

Brand new roku express. Plugged in and connected correctly. Finds the wireless network which is working successfully with all other devices. Enter password, green ticks come up, starts set up and shows % of progress, bouncy Roku logo for a few seconds but then goes back to choose your network. Repeated several times and sane keeps happening. Cannot get past this stage. Have tried on 2 different tv’s. Help!!!!! Or it’s being returned! Thanks. 

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2 Replies
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Level 12

Re: During set up keeps reverting to choose your network

I would try the factory reset process.  There should be a reset button somewhere on the back.  Press and hold for 10 seconds until the unit restarts.  Other than that, probably return it for replacement.

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Roku Employee
Roku Employee

Re: During set up keeps reverting to choose your network

@Lisao74 

Thanks for the post.

In addition to what @twiceover mentioned, we would also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can update and setup your device. Then one the device has been setup, you can switch back to your home wireless network.

Keep us posted with what you find out.


Thanks,
Dany

Danny R.
Roku Forum Moderator
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