Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 8

Doesnt work after checking for updates

Trouble setting up. After my 3930 checks for updates, system powers down the back up but freezes on roku screen. Phones can't find roku device. please, so lost. 

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5 Replies
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Level 16

Re: Doesnt work after checking for updates

Freezes?

Find the pinhole reset button stick a paper clip down

and hold it down for a good 30 seconds.

Do this powered on and without any MicroSD

which you dont have anyway.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 8

Re: Doesnt work after checking for updates

Thanks, boogernose. Still just the bouncing logo. Saw another thread that it might be USB adapter issue? Thoughts?

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Level 16

Re: Doesnt work after checking for updates

Possibly what color is the light on the front.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 8

Re: Doesnt work after checking for updates

Light blue, flashing. Thanks for your guidance boogernose. 

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Level 19

Re: Doesnt work after checking for updates

@Hensagg  Thanks for the note here. Were you able to resolve the issue you were seeing? If not, a couple other things to try: 

- Use a different HDMI cable to connect your device to your TV, or connect the device to a different HDMI port on the TV. 

- Make sure you are using the included wall power adapter to power your device. Some USB ports do not provide enough voltage to do so properly. 

- Try connecting your device to another TV. Does the same issue occur? 

Keep us posted from there and we'll continue assisting. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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