Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Did not come with all componets

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upon opening my roku it has two HDMI but no USB power cable.  Support is closed and I am unable to find an email or number to contact other than the one that says no live support available.

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Roku Employee
Roku Employee

Re: Did not come with all componets

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@D7 

Thanks for the post.

If you are missing components within your package, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 19

Re: Did not come with all componets

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Most Roku streamers just use a standard USB micro cable that you can get locally a whole lot faster than trying to get anything from Roku.

There are some exceptions, though.  What model Roku do you have?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Roku Employee
Roku Employee

Re: Did not come with all componets

Jump to solution

@D7 

Thanks for the post.

If you are missing components within your package, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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