Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Diagonal pixel lines during setup

I have two new streaming sticks I bought awhile ago and now I am trying to use them. When I plug them in I get the normal ROKU bouncing across the screen and then I get a screen full of diagonal pixels. Nothing is readable. It happens on both. I've pushed every button with no joy.  I have no idea where to start.  If unplugged and plugged back on with the same results.

Thanks in advance,

Kevin

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1 Reply
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Roku Employee
Roku Employee

Re: Diagonal pixel lines during setup

@Suarezk 

Thanks for the post.

What Roku model device are you using? Have you tried plugging in your device into another TV to see if this issue still happens with the Roku devices? Have you tried using another HDMI port on the TV to see if you are still seeing this issue?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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