Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Kathy8
Level 7

Device no power

Danny, I found this post and my question is similar. We have the message    No Signal - HDMI-1. We have tried: checking the devices and to see if the power is on               have used the input button and even other HDMI - nothing works            unplugged all electrical cords from outlets and reseated them 3 times each - didn't help           unplugged cables to roku and tv - didn't help      even checked if the electrical outlet is functioning  - yes, the electrical outlet is functioning for other devices   pressed the reset button on the roku- it does not light up 

It appears we are in need of a new roku box and cords, This nonfunctioning box was purchased in Nov 2020. How can you help us?

Kathy 

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Device no power

@Kathy8

Thanks for the post.

If there is no light on your Roku device, it's possible that you most likely have defective device. 

Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Kathy8
Level 7

Re: Device no power

DannyR, You emailed/replied mentioning that I should private message you with my Roku account email. I'm not sure that I have a ROKU ACCOUNT email. I know I have entered my home email address, so I will try that. 

If i need to set up a Roku account email, perhaps you can step me through the process.

Thx,

Kathy8

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RokuDanny-R
Roku Employee
Roku Employee

Re: Device no power

@Kathy8

Thanks for the post.

In order to user a Roku device, you will need to have a registered Roku account. In addition, if you already have a Roku account, the credentials you are using to sign into the Roku Community should be the same.

For more information about Roku accounts, visit our Support pages here: 
Do I need to create a Roku account?
What is a Roku account?
How do I create a Roku® account?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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