Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Mooselake1
Level 8

Re: Unable to receive activation code

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@KenP wrote:

xxxx@gmail.com


Never a good idea to post your email address in a public forum.  It's already been harvested, expect lots of spam to follow

firestickconver
Level 8

Re: No activation code comes to my email. Should I return device?

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Yes, return it and get an amazon firestick.

firestickconver
Level 8

Correction to earlier post

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Gave it another try. I activated it through the email link. there are no codes to enter.

Enter the email address associated with your Roku acct. >Hit continue on tv screen >wait for the email>open email with a regular computer email client( I use Mozilla Thunderbird) make sure to allow remote content( if you use thunderbird you'll know what I mean) >click the activate button IN THE EMAIL. >click continue through all the channel subscription offers> after clicking the last continue button you should see the Roku start populating your channels, done. (may take a few minutes if you already have a Roku account and you are just upgrading)

Note: There are no codes from the Roku device to enter. Didn't even need to be logged into my Roku account.

 

Don't know if this makes a difference:

I upgraded from a Roku streaming stick to Roku Express 4K+

First attempt was with a Roku Express 4K from Walmart which I returned. the Express 4K+ was purchased at Best Buy>

My Roku Express 4K+ and my computer were on the same network with my VPNs turned off during activation.

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fsmith9009
Level 8

Re: No email for activation

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I just bought my second Roku Express 4K+. First one set up nice and working great. I did nor receive the link to activate the new device. Device is ready to go but despite requesting the link to avtivate multiple times I have not received it by email. I verified my account credentials including the email address. I see many people have had the same issue. Whats next? Seems Roku support would have some way to contact them but if they have one I can't locate it. Any advice would be welcomed

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fsmith9009
Level 8

Re: Unable to receive activation code

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Have not received email activation for the new Roku Express 4K + I just bought. The network and the remote have been set up but I can't activate. My first one set up perfectly. Thanks in advance.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Unable to receive activation code

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@fsmith9009

Thanks for the post.

If you are unable to receive the activation email to setup your Roku device, can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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fsmith9009
Level 8

Re: Device activation issue: never received email

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Danny,

Thanks for reaching out. Ser # is S07P218EFUFK

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CaptTom
Level 7

Re: Device activation issue: never received email

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How long should it take to get the email?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Device activation issue: never received email

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@fsmith9009

Thanks for the follow up and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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fsmith9009
Level 8

Re: Device activation issue: never received email

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I look forward to hearing from the support team. I never thought this would be such a problem activating a Roku!

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