I know some of you may have already checked, but please make sure to check spam/junk folders and your account filters to ensure delivery isn't being blocked.
If that still isn't clearing up the issue, please send me a private message with the email address(es) you are entering, and we'll follow up from there to continue assisting you.
I am having the same problem. Restarted wifi router, restarted factory settings on Roku, and tried a different wifi network. Nothing worked.
Please can we get some professional support!?