Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Damaged power code upon arrival

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Roku Support:

I ordered a new Streaming Stick+, but the power cord was damaged upon arrival, with the male USB end broken off. The stick itself seems fine, I just need a new power cord, so didn't want to have to return the whole unit... but I can find no other automated option, and can't contact an actual human via phone or email to process the cord replacement due to coronavirus shutdown!

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Roku Employee
Roku Employee

Re: Damaged power code upon arrival

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@garan123 

Thanks for the note. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Damaged power code upon arrival

Jump to solution

@garan123 

Thanks for the note. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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