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AC63
Level 7
‎12-17-2020 08:07 PM

Cycling on and off by itself

Roku Ultra. My first Roku and likely my last. Every 5 seconds it turns off and then back on. I’ve reset it several times. No change. I’ve tried the old unplug for a couple minutes and then plug back in but again, no change. I’ve tried a wireless and wired connection. No change. Even if I hide the remote the issue persists. Must be in the box itself.  Roku seems to lack any technical support. Thinking I’ll just send it back. 

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boogernose
Level 18
‎12-17-2020 08:37 PM

Re: Cycling on and off by itself

I have 2 Ultra's and experience no such problems.

It could well be you have a funky one.

You say youve reset it but have you done a hard reset?

To Factory default settings Settings/System/Advanced system settings/Factory reset>>

Try it and if its still doing as you say its probably the rare screwy one.

---A problem clearly stated is a problem half solved---.
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