Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Cbruin212
Level 7

Customer service

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called in to roku to get help with my TCL roku tv only for the guy to tell me I need a new account and he had to charge me a fee which I refuse yelled at him and hung up he then called me back several times telling me to suck his **bleep** and continued doing this till my son answered and went off on him this is very poor customer service and when I called back this morning I was told I dialed the wrong number no one would of done this !!!!!! But they did and I will never buy another roku device in my life that was pure ignorance
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Community Manager
Community Manager

Re: Customer service

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Hi there,

Thanks for the note. Sorry to hear about your experience. It sounds like you contacted a 3rd party not affiliated with Roku. Roku will never charge for account setup, support, or activation assistance. See more here: https://support.roku.com/article/208757068-will-i-be-charged-for-customer-service-device-activation-...

For support or help with your Roku TV, you'll want to contact the TV manufacturer directly. You can see a list of Roku TV manufacturers' support contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

Thanks,
Tanner
Tanner D.
Roku Community Manager

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Community Manager
Community Manager

Re: Customer service

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Hi there,

Thanks for the note. Sorry to hear about your experience. It sounds like you contacted a 3rd party not affiliated with Roku. Roku will never charge for account setup, support, or activation assistance. See more here: https://support.roku.com/article/208757068-will-i-be-charged-for-customer-service-device-activation-...

For support or help with your Roku TV, you'll want to contact the TV manufacturer directly. You can see a list of Roku TV manufacturers' support contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

Thanks,
Tanner
Tanner D.
Roku Community Manager

View solution in original post

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