Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Angry-Customer
Level 7

Credit Card Requirement

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When I purchased this Roku Premier, the sales guy said that no online account was needed, which was important to me because I don't want the hassle of dealing with another.  He said that I could simply plug it in and use it.

When I got home, I found that I had to have an online account to activate it and worse yet, I had to enter my credit card information for this.  These kinds of requirements should be clearly posted on the outside of the box.  It's about an hour's drive to MicroCenter, but I'll drive back tomorrow to return this thing.

Very disappointing.

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makaiguy
Community Streaming Expert

Re: Credit Card Requirement

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Your salesman didn't know what he was talking about.  A Roku account is required as that's what your channel selections are linked to.  This enables multiple Rokus on a single account to all share the same channels with one common installation for each.

You can create a Roku account without registering a credit card via https://my.roku.com/signup/nocc.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Credit Card Requirement

Jump to solution

Your salesman didn't know what he was talking about.  A Roku account is required as that's what your channel selections are linked to.  This enables multiple Rokus on a single account to all share the same channels with one common installation for each.

You can create a Roku account without registering a credit card via https://my.roku.com/signup/nocc.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

View solution in original post

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Strega
Level 15

Re: Credit Card Requirement

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Sales people rarely know anything.  If they're good, they can predict the answer you want to hear and give it to you.  I had one sales person tell me that you could get premium channels for free if you bought a TV with enough ohms! (And several other whoppers!)  That said, access to your roku account can be so infrequent that the sales person could have easily forgotten. 

For what it's worth, you can learn a lot about a product you are considering by spending a little time on their forums and reading reviews.  I've been on product forums where someone has posted: "Is this all this thing does?  Because the salesman made it sound like it was going to change my life!"  Smiley Happy

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