Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
It becomes inflammatory because your tech/customer support is non-existent.
This forum seems to be the only path to being heard. All I can say is if ROKU will merely look back on a week or so ago to see what has changed I'm sure they can cure the ills here.
I have a Roku Express and Express Plus and neither works. I had bought the Express Plus and had it working for well over a year as I recall after ROKU stated the OLD original box would not be supported. After the recent loss of service I went and bought a ROKU Express figuring the Plus unit had died. While trying to use the new Express unit during the software update process it stalls and goes into an infinite loop and never goes beyond the ROKU dancing letters.
I have the old box we bought at least 8 years ago now that thankfully we still had. It works......go figure?
In addition to what @renojim mentioned, we recommend rebooting both your wireless router and your Roku device.
I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can finish updating and setup your Roku device. Then once your device has been setup try switching back to your home wireless network.
Hi @RokuDanny-R we have the same update loop with a roku se. We have tried restarting, using a mobile hotspot, and using a language other than English. It has also been tried at two different households (different routers/networks). Nothing has worked.
Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.