Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Continuous loop of updating software

I am having the same problem as other users  being locked into a continuous loop whenever I try to setup the Roku Streaming Stick+ I purchased two of these items two days ago. I was able to get the first one to work, after it updated the software 4 times. but the second stick will not break the cycle. I've done a  hard reset, I've reset the router, I've ensured the Mac Address was added, etc. Any help would be appreciated. 

I go to the Welcome Screen, select my language.

It searches and finds my network. I receive three green arrows as it has no problems connecting to my network and internet. 

At this point it says it has to find the latest software updates. It updates 100% then automatically restarts. This is where the problem begins because when it reboots it takes me back to the Welcome Screen over and over again!

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Roku Employee
Roku Employee

Re: Continuous loop of updating software

@Kaizen 

Thanks for the inquiry.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network or mobile hotspot.  If you are able to connect without issue, this usually indicates an issue with your network or password. In that case, you might also try changing your network password (avoid using any special characters from your wireless network password) to see if that resolves the connection issue. 

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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