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Ladybug89
Level 7
‎11-11-2020 03:13 PM

Connection issues with Ultra Lt

I recently bought the Ultra Lt and it is not turning on. I have done all of the troubleshooting ideas that on roku support as well as a few videos on YouTube. It seems to be a pairing issue, if I had to guess the problem. Please help. 

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RokuDanny-R
Roku Employee
Roku Employee
‎11-12-2020 12:55 PM

Re: Connection issues with Ultra Lt

@Ladybug89 

Thanks for the post.

Can you please clarify the issue you are experiencing in regards to "not turning on". Is there a light on the Roku device? How are you powering the Roku Ulta LT? 

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Ladybug89
Level 7
‎12-02-2020 12:55 PM

Re: Connection issues with Ultra Lt

The ROKU screen is not coming on once everything is plugged in. I thought it worked with all TVs and not just HD ones. Am I correct with that assumption?

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renojim
Community Streaming Expert
‎12-02-2020 10:59 PM

Re: Connection issues with Ultra Lt

Your assumption doesn't make any sense because you can only connect it via an HDMI cable and unless you have some weird very old TV, if it has an HDMI port it's an HDTV.  If it doesn't have an HDMI port then how exactly are you connecting it?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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