Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Ste17694
Level 7

Connection issue. Cannot load programs. Instructed to check connection. Connection checks good.

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Bought my Roku a month ago. It’s never worked. It seems to set up ok but when I go to a channel it tries to load but I get a message telling me it cannot reinstall because it cannot download from the network. Then tells me to check my connection which checks out good. Have 3 other Roku sticks, never encountered this problem before. Any suggestions?

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StreamerUser
Community Streaming Expert

Re: Connection issue. Cannot load programs. Instructed to check connection. Connection checks hood.

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You didnt mention your Roku model # and firmware version:  Settings/System/About

Known solutions/workarounds for apps not loading:

1) Check for updates: Settings/System/System updates/Check now - try again

2) Change your Theme to the Roku Default: Settings/Theme/Restore default theme - try again

3) Change your Screensaver to a Roku clock: Settings/Theme/Screensavers - try again

4) Network connection reset: Settings/System/Advanced system settings/Network connection reset - try again

5) Completely unplug power from Roku for 10-15 minutes - try again

6) Factory reset: Settings/System/Advanced system settings/Factory reset <--- last resort

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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Ste17694
Level 7

Re: Connection issue. Cannot load programs. Instructed to check connection. Connection checks hood.

Jump to solution

Thank you. I tried the factory reset previously and it did not work, however this time it did. I tried all of the other suggestions before the reset without success. This time the final resort factory reset seems to have been successful. Thanks again.

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StreamerUser
Community Streaming Expert

Re: Connection issue. Cannot load programs. Instructed to check connection. Connection checks hood.

Jump to solution

You didnt mention your Roku model # and firmware version:  Settings/System/About

Known solutions/workarounds for apps not loading:

1) Check for updates: Settings/System/System updates/Check now - try again

2) Change your Theme to the Roku Default: Settings/Theme/Restore default theme - try again

3) Change your Screensaver to a Roku clock: Settings/Theme/Screensavers - try again

4) Network connection reset: Settings/System/Advanced system settings/Network connection reset - try again

5) Completely unplug power from Roku for 10-15 minutes - try again

6) Factory reset: Settings/System/Advanced system settings/Factory reset <--- last resort

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

Ste17694
Level 7

Re: Connection issue. Cannot load programs. Instructed to check connection. Connection checks hood.

Jump to solution

Thank you. I tried the factory reset previously and it did not work, however this time it did. I tried all of the other suggestions before the reset without success. This time the final resort factory reset seems to have been successful. Thanks again.

View solution in original post

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StreamerUser
Community Streaming Expert

Re: Connection issue. Cannot load programs. Instructed to check connection. Connection checks hood.

Jump to solution

Youre welcome - glad it worked out, though unfortunately in the worst way possible, since you have to reconfigure the Roku and re-authenticate all the apps.  Hopefully the next firmware update doesnt result in the same issue, or require the same solution.

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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