Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Ste17694
Level 7

Connection issue. Cannot load programs. Instructed to check connection. Connection checks good.

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Bought my Roku a month ago. It’s never worked. It seems to set up ok but when I go to a channel it tries to load but I get a message telling me it cannot reinstall because it cannot download from the network. Then tells me to check my connection which checks out good. Have 3 other Roku sticks, never encountered this problem before. Any suggestions?

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StreamerUser
Level 20

Re: Connection issue. Cannot load programs. Instructed to check connection. Connection checks hood.

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You didnt mention your Roku model # and firmware version:  Settings/System/About

Known solutions/workarounds for apps not loading:

1) Check for updates: Settings/System/System updates/Check now - try again

2) Change your Theme to the Roku Default: Settings/Theme/Restore default theme - try again

3) Change your Screensaver to a Roku clock: Settings/Theme/Screensavers - try again

4) Network connection reset: Settings/System/Advanced system settings/Network connection reset - try again

5) Completely unplug power from Roku for 10-15 minutes - try again

6) Factory reset: Settings/System/Advanced system settings/Factory reset <--- last resort

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Ste17694
Level 7

Re: Connection issue. Cannot load programs. Instructed to check connection. Connection checks hood.

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Thank you. I tried the factory reset previously and it did not work, however this time it did. I tried all of the other suggestions before the reset without success. This time the final resort factory reset seems to have been successful. Thanks again.

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3 REPLIES 3\
StreamerUser
Level 20

Re: Connection issue. Cannot load programs. Instructed to check connection. Connection checks hood.

Jump to solution

You didnt mention your Roku model # and firmware version:  Settings/System/About

Known solutions/workarounds for apps not loading:

1) Check for updates: Settings/System/System updates/Check now - try again

2) Change your Theme to the Roku Default: Settings/Theme/Restore default theme - try again

3) Change your Screensaver to a Roku clock: Settings/Theme/Screensavers - try again

4) Network connection reset: Settings/System/Advanced system settings/Network connection reset - try again

5) Completely unplug power from Roku for 10-15 minutes - try again

6) Factory reset: Settings/System/Advanced system settings/Factory reset <--- last resort

Ste17694
Level 7

Re: Connection issue. Cannot load programs. Instructed to check connection. Connection checks hood.

Jump to solution

Thank you. I tried the factory reset previously and it did not work, however this time it did. I tried all of the other suggestions before the reset without success. This time the final resort factory reset seems to have been successful. Thanks again.

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StreamerUser
Level 20

Re: Connection issue. Cannot load programs. Instructed to check connection. Connection checks hood.

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Youre welcome - glad it worked out, though unfortunately in the worst way possible, since you have to reconfigure the Roku and re-authenticate all the apps.  Hopefully the next firmware update doesnt result in the same issue, or require the same solution.

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