Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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JTFrerichs
Level 7

Channel install failed

I am currently unable to download specific channels to include: Roku Channel and Amazon Prime Video - I get an error message that states "channel install failed". Netflix works well. 

 

Billing address and setup was with US address. I am using a router with a VPN - site selection is also in the US. 

 

Welcome any help and suggestions. Thanks!

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1 Reply
Roku Employee
Roku Employee

Re: Channel install failed

Hi,

Per the Community Guidelines: Discussions regarding any usage of VPNs to circumvent established regional broadcast rules or limitations are not allowed in the Community. Any topic or comment posted regarding the use of a VPN, or any circumvention of applicable limitations, will be removed at Roku's discretion.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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