Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Changing email

I just bought another Roku tv and my son sat it up but put the wrong email on it so it does not match my existing roku account. I can’t figure out how to change the email on my tv. Any help appreciated since speaking to roku directly is not allowed. 

Level 16

Re: Changing email

It sounds like it's time for a factory reset,

Community Streaming Expert

Re: Changing email

The only way to change the account a Roku is linked to is to do a factory reset (see link @Strega gave you) and set the device up again from scratch, this time linking to your desired account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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