Getting Started - Setup & How-to

[carlos_lv8]

Hi there!
I purchased a Roku express, but I set I up in other country(Bolivia). I want to add prime video channel but it is not possible. How can I do to change the region settings?

[post moved to appropriate board]

[boogernose]

Are you in Bolivia???

It may not be supported in Bolivia.

They know where you are through your Internet Address.

It is not a setting per se.

[Alberto2603]

My Roku is set up to Canada, I moved to the United States, but I can`t change the country.

[RokuDanny-R · Accepted solution]

@Alberto2603 

Thanks for the note.

It sounds like you may have created a Roku account that isn't located in your current region. You'll want to make sure that you are using an internet connection located in the correct region when creating your account, and then create a new Roku account in the correct region.

For more information about creating a new Roku account, visit our Support page here: How do I create a Roku account?

Thanks,
Danny

[yossarian63]

I'm in Ireland, account set up in Ireland everything works except Amazon Prime which seems to think I'm in the US. Why would it do that?

[carlos_lv8]

Hey,

I did this trick to make it work. I created my roku account from a computer in U.S because it detects according the ip address.Then, once was created, I logged in from my device in my country and I was able to download Amazon Prime.

Hope this helps for you

[tbshredz666]

You can! Unfortunately you’ll have to factory reset your device, deactivate your account, and create a new one. I set up my roku using a vpn and didn’t realize it knows your region based on IP address and panicked for a minute until I realized I could essentially start over. Hope this helps someone!