Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Change region settings

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Hi there!
I purchased a Roku express, but I set I up in other country(Bolivia). I want to add prime video channel but it is not possible. How can I do to change the region settings?

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Roku Employee
Roku Employee

Re: Change region settings

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@Alberto2603 

Thanks for the note.

It sounds like you may have created a Roku account that isn't located in your current region. You'll want to make sure that you are using an internet connection located in the correct region when creating your account, and then create a new Roku account in the correct region.

For more information about creating a new Roku account, visit our Support page here: How do I create a Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 18

Re: Change region settings

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Are you in Bolivia???

It may not be supported in Bolivia.

They know where you are through your Internet Address.

It is not a setting per se.

---A problem clearly stated is a problem half solved---.
Level 7

Re: Change region settings

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My Roku is set up to Canada, I moved to the United States, but I can`t change the country.

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Roku Employee
Roku Employee

Re: Change region settings

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@Alberto2603 

Thanks for the note.

It sounds like you may have created a Roku account that isn't located in your current region. You'll want to make sure that you are using an internet connection located in the correct region when creating your account, and then create a new Roku account in the correct region.

For more information about creating a new Roku account, visit our Support page here: How do I create a Roku account?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Change region settings

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I'm in Ireland, account set up in Ireland everything works except Amazon Prime which seems to think I'm in the US. Why would it do that?

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Level 7

Re: Change region settings

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Hey,

I did this trick to make it work. I created my roku account from a computer in U.S because it detects according the ip address.Then, once was created, I logged in from my device in my country and I was able to download Amazon Prime.

Hope this helps for you

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Level 7

Re: Change region settings

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You can! Unfortunately you’ll have to factory reset your device, deactivate your account, and create a new one. I set up my roku using a vpn and didn’t realize it knows your region based on IP address and panicked for a minute until I realized I could essentially start over. Hope this helps someone!

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